Let’s Talk Shop: We’re in the Business of Communication, Just Like You
Driving Better Conversations: A Vision Beyond the Bay
Running an auto repair shop is hectic—missed calls, lost leads, and scattered communication cost you time, money, and customers. That’s where Call InBound comes in. We’re not just another phone service—we’re your communication partner, built exclusively for the auto repair industry.
Founded in 2017 by telecom expert David Boyd, Call InBound was born from a simple idea: auto shops deserve smarter communication tools tailored to their unique needs. Today, we serve hundreds of shops nationwide—from family garages to multi-location service networks.
Strengthening Shop Communication: Why It Matters
It all began with a single shop. Victory Auto Service & Glass, led by Jeff Matt, became Call InBound’s very first customer—and helped set the tone for what communication excellence could look like in this industry.
In 2016, Jeff took a chance on a new kind of solution tailored just for repair shops. Today, Victory has expanded to 17 locations across Minnesota, Florida, and Wisconsin, operating under Victory Auto, Accurate Auto, and 4th Street Auto Repair. Their growth has mirrored their commitment to doing the basics brilliantly: clear communication, quick response times, and seamless team coordination.
Back in 2016, before Call InBound was at the height it is today, I shared with Jeff Matt my idea of supplying a phone service company that specialized in independent auto repair shops across the country. He saw my vision, and within days of my trial period, he asked me to help him do it at all of his shops.”
— David Boyd, Founder, Call InBound
Victory’s story is proof that the right support system—especially one that improves internal communication and customer engagement—can make a measurable difference in shop performance.
What Let’s Talk Shop Will Deliver
- Each month, you’ll find:
- A featured shop spotlight showing how communication impacts real-world results
- Practical call handling tips, front desk training techniques, and service strategy breakdowns
- Updates on our tools and features designed to streamline your workflow
- Industry insights, event coverage, and trends shaping the way independent shops operate
This newsletter is more than just updates—it’s your monthly resource for communication best practices, shop leadership insights, and ideas to help your business stay one step ahead. We’ll also include use cases, feedback from shop owners, and how real-time performance data can improve decision-making across your team.
What’s Next
In each issue, we’ll explore a range of topics—from front desk coaching and communication wins, to shop tech integrations and leadership insights. We’ll also highlight Call InBound shop customers from rich and diverse backgrounds, because every shop deserves to be celebrated—from the bay to the phone off the hook, and everything in between.
A Word of Thanks
A special thanks to Jeff Matt and the entire Victory Auto team for believing in the mission from the very beginning. Their partnership helped define what’s possible when communication becomes a strategic priority.
To all our customers and shop owners across the country:
You’ve built something worth talking about.
Let’s Talk Shop is here to help you keep that conversation going—clearer, faster, and better than ever.
Share Your Story – Be Part of Let’s Talk Shop
Want to be featured in an upcoming issue or share how your shop is improving communication?
We’d love to hear from you. Reach out to our team or email us and let’s talk shop—together.
