Privacy Policy
Effective Date: June 5, 2025
Last Updated: June 5, 2025
InBound, Inc., known as CallInbound, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard the information you provide when using our website at callinbound.com or engaging with our products and services. By continuing to use our services, you agree to the practices described here.
Information We Collect
We collect personal information you provide directly, such as your name, phone number, email address, company name, and payment details if you subscribe to our services. When you interact with our website or software, we also gather technical data like IP addresses, browser types, devices used, and browsing behavior. Additionally, as part of our call management platform, we collect call-related data, including caller ID, timestamps, call recordings, transcriptions, voicemail content, and SMS message data when applicable. This information supports key platform functions like call tracking, summarization, and routing.
Purpose of Data Use
We use the information we collect to deliver, manage, and improve our services. This includes setting up accounts, providing customer support, sending service notifications, customizing user experiences, and fulfilling billing needs. We may also use the data to communicate with you about new features or promotions, provided you have given us permission. Call recordings and transcriptions help users review calls, train staff, and improve customer service. Information may also be used to prevent misuse, investigate suspicious activity, or comply with legal obligations.
Call Recording Responsibilities
CallInbound offers tools to help businesses record and manage calls, but the legal responsibility to notify and obtain consent lies with the user. U.S. federal law requires at least one party to consent to recording, while certain states such as California and Pennsylvania require all parties to consent. It is your duty to configure your account to play announcements or gather consent according to the laws applicable to your location or the location of the caller.
Data Sharing and Third Parties
We do not sell your personal data. However, we may share information with trusted service providers who assist with hosting, customer support, analytics, payment processing, and technical infrastructure. These providers are bound by confidentiality agreements and may only access information necessary to fulfill their roles. If CallInbound undergoes a merger, acquisition, or business transfer, your information may be shared as part of that transaction. We may also share data if required to comply with legal obligations or to protect the rights and safety of our company and users.
User Rights and State Privacy Laws
Residents of states like California, Virginia, Colorado, Connecticut, and Utah may have specific rights regarding their personal information. These rights include the ability to access, correct, or delete your data, opt out of certain types of data sharing, or request a portable copy of your records. If you wish to exercise these rights, you can contact us at privacy@callinbound.com or call 888-964-3690. We may need to verify your identity before completing your request to ensure your information remains secure.
Cookies and Tracking Technologies
To improve your online experience, we use cookies and similar tracking tools to remember user preferences, analyze web traffic, and support performance enhancements. You can choose to disable or block cookies through your browser settings. However, doing so may impact certain features or functionalities on our site. We do not currently respond to browser “Do Not Track” signals.
Data Retention Practice
We retain personal data only as long as needed to fulfill the purposes for which it was collected. For example, call recordings are stored based on your account’s configuration and subscription plan. We retain billing, support, and account-related data to meet operational and legal requirements. When data is no longer required, we securely delete or anonymize it in accordance with best practices.
Security Measures
Protecting your information is a priority for us. We employ administrative, technical, and physical safeguards, including encrypted data transmission, access controls, and regular system monitoring. While we take steps to protect your information, no system can guarantee absolute security. We encourage users to use strong passwords and secure practices when accessing their CallInbound accounts.
Children’s Privacy
Our services are intended for business professionals and are not designed for or directed at individuals under the age of 13. We do not knowingly collect information from children. If we learn that a child has submitted personal data to us without appropriate consent, we will promptly delete it in accordance with legal requirements.
Third-Party Websites
Our website may contain links to external websites or services that are not owned or controlled by CallInbound. We are not responsible for the privacy practices or content of those third-party sites. If you choose to interact with those websites, we encourage you to review their privacy policies before providing any personal information.
Policy Updates and Revisions
We may update this privacy policy from time to time to reflect changes in our technology, services, or legal obligations. When updates occur, we will revise the effective date and post the new policy on our website. If changes are significant, we may notify users via email or account alerts. Continued use of our services after updates means you accept the new terms.
Contact Information
If you have questions about this privacy policy, our practices, or your data rights, you can reach us by email at contact@callinbound.com or by phone or text at 888-964-3690. Our support team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time and is ready to assist with your inquiries.