Meet Our Team at Call InBound
The People Powering Every Conversation
At Call InBound, our strength lies in more than just technology—it’s in our team. Behind every VoIP phone system, service, solution, strategy, and support interaction is someone committed to driving real results for independent auto repair shops.
We help independent auto repair shops across metro, suburban, and rural markets compete with national chains—by delivering smarter, shop-focused communication systems that drive real results.
We’re not just call handlers—we’re communication pros, efficiency enablers, and champions of every shop we serve. From the front office to the service bay, our people understand the fast pace, the high stakes, and the value of every call.
Meet the Founder: David Boyd, Visionary Behind Call InBound
David Boyd founded Call InBound in 2017, bringing decades of telecom experience to a bold new idea: build phone support tailored for the automotive aftermarket. After years in call flow optimization and service systems, he saw that shop owners needed more than a basic call center—they needed a partner in communication.
What started as a vision in 2016 became a company focused on putting shop owners and their customers at the center of every call. David’s mission was clear: turn every phone interaction into an opportunity for trust, loyalty, and growth.
Today, David leads Call InBound with the same passion and purpose—keeping service personal, performance sharp, and every client relationship built to last.
“Communication isn’t about call time—it’s about client lifetime. That’s what we optimize for.”
– David Boyd
Chris
Business Development & Sales Representative
Chris brings a natural talent for problem-solving to every conversation he has with shop owners. With a strong background in sales, telecommunications, and customer service—and even a degree in Criminal Justice—he’s no stranger to understanding people and their needs. Having run businesses of his own, he knows firsthand what it takes to keep things moving.
At Call InBound, Chris wears a few hats. He helps new shops find the right phone plan, manages key accounts, and is often the first person you’ll meet during a face-to-face consult—whether in-person or virtual. You’ll also find him representing Call InBound at trade shows across the country, always focused on helping shops grow and thrive.
Anastasiya
Customer Success Manager
Anastasiya spent over 10 years in the auto repair world before joining Call InBound—and it shows. She’s trained teams, managed daily operations, and tackled the challenges shop owners face head-on.
She actually started out as a Call InBound customer, which gives her a unique perspective on what shops really need. Now, she uses that experience to guide owners through our tools, train their teams, and help them hit the ground running. Her approach is always hands-on, supportive, and grounded in real-world experience.
Richie
Customer Implementation Specialist
Richie was one of the first to join Call InBound, and he helped lay the foundation for how we support our customers. With a background in tech support and setup, he’s often the first voice you’ll hear when you need help—and he’s known for solving issues quickly and clearly.
He’s also a vital part of our work with Spanish-speaking shops, translating services and building real connections. Richie’s passion is helping people, listening to feedback, and finding ways to make things better—before anyone even has to ask.
Sam
Customer Service Specialist
Sam comes from the world of hospitality, where exceptional service is everything. He ran restaurant and banquet operations before moving into tech, earning IT credentials and helping clients solve all sorts of technical challenges.
What makes Sam stand out is his people-first mindset. In an age where support often feels rushed or impersonal, Sam takes pride in doing things differently—providing shops with the kind of support that makes them feel heard, respected, and genuinely cared for.
What Sets the Call InBound Team Apart?
A People-First Culture That Drives Results
- We listen deeply to client needs and deliver with empathy.
- We solve problems fast and keep communication open.
- We support shop owners like we’d support our own family businesses.
- We’re always learning—using feedback to improve tools and service.
- We stay humble, authentic, and passionate about helping shops grow.
Recognition Is Just the Beginning
At Call InBound, every call counts—because every call is a chance to grow your business and strengthen customer loyalty. Our technology and team work together to help you convert more calls, coach your staff, and build a lasting reputation.
